Refund policy

最後更新：2026 年 8 月 24 日
Last updated: August 24, 2026

台灣地區網路訂單｜7 日猶豫期

依台灣《消費者保護法》，配送至台灣地區的網路訂單，自收到商品次日起算，享有 7 日猶豫期。猶豫期包含例假日，並非試用期。

如需退貨，建議於 7 日內以電子郵件通知客服，以利安排取件或提供退回方式；消費者亦得於期限內交運商品行使解除權，無須說明理由。必要的退回運費由 LIVING SUFFER DEPT. 負擔。若已自行交運，請保留寄件證明並通知客服，以利核對訂單。

退回商品狀態

商品可在合理檢查範圍內試穿。退回時，請連同吊繩、吊牌、配件、隨附文件、贈品及原包裝一併寄回。

如商品因超出合理檢查所需的穿著、下水、洗滌、修改、污損、異味、磨損或人為損壞，或因配件、贈品及包裝短缺而減損價值，退款金額可能按商品價值減損程度相應減少。

無法受理一般退貨的情形

  1. 台灣地區的一般退貨未於收到商品次日起 7 日內，以書面通知、交運商品或其他依法可證明的方式提出。商品錯誤、瑕疵或運送受損不受此限制。
  2. 商品屬密封包裝的個人衛生用品，且商品頁已於購買前清楚告知拆封後不適用 7 日猶豫期，而商品已拆封；瑕疵商品不在此限。

錯誤、瑕疵或運送受損商品

如收到錯誤、瑕疵或運送受損的商品，請於發現後儘速提供訂單編號、商品及外包裝照片與客服聯繫。確認後，我們將協助辦理退貨、換貨或退款，合理且必要的退回及重新寄送費用由 LIVING SUFFER DEPT. 負擔。

明顯破損、大片污漬、拉鍊或其他功能性配件損壞屬於瑕疵。可輕易修整的線頭、極輕微痕跡、螢幕顯示造成的合理色差、鈕扣輕微鬆動，以及不影響使用的材質或加工自然差異，原則上不屬瑕疵；仍以商品實際狀況判斷。

台灣地區尺寸或顏色換貨

尺寸或顏色換貨請於收到商品次日起 7 日內提出。台灣地區訂單每筆提供一次換貨，並以庫存狀況為準。因尺寸、顏色或個人偏好申請換貨者，退回及重新寄送運費由消費者負擔，並依實際使用的配送方式計算。

上述換貨服務為法定退貨權以外提供的額外服務，不影響消費者於 7 日猶豫期內依法申請退貨的權利。

如於 7 日內提出換貨，但欲更換的商品缺貨，可改為退貨；退款依下列規定計算。

退換貨流程

官網訂單由客服協助辦理退換貨，銷售門市無法代為處理。

  1. 以電子郵件聯繫客服，並提供訂單編號。如為商品錯誤、瑕疵或運送受損，請一併提供商品及外包裝照片。
  2. 客服收到通知後會安排取件，或提供退回方式及地址。
  3. 依指示寄回商品。我們收到商品並完成檢查後，將辦理換貨或退款。

台灣地區退款與運費計算

非因商品錯誤、瑕疵或運送受損所辦理的台灣地區退貨，依下列方式處理：

  1. 退款按退回商品實際支付的金額計算。整筆訂單於 7 日猶豫期內提出退貨，原已支付的寄出運費也會一併退還；部分退貨則不退還原寄出運費。若原訂單享有免運，且部分退貨後保留商品的折扣後金額未達 NT$3,000，將自退款中扣除原配送運費：7-ELEVEN NT$60；SF Express 順豐速運 NT$100。
  2. 7 日猶豫期內必要的退回運費由 LIVING SUFFER DEPT. 負擔。

收到退回商品後，我們將進行檢查，並於收貨次日起 15 日內完成退款作業。退款原則上退回原付款方式；如原付款方式無法退款，客服將與您確認其他方式。實際入帳時間依發卡銀行或付款機構為準。

海外訂單退換貨

海外訂單的退貨權利依適用法令辦理，不直接套用本政策的台灣地區 7 日猶豫期、國內免運門檻及尺寸或顏色換貨服務。適用法令如提供其他權利，仍依其規定辦理。

海外訂單不提供因尺寸、顏色或個人偏好提出的換貨服務。除商品錯誤、瑕疵、運送受損、適用法令另有規定，或經客服個案同意外，海外訂單原則上不接受退貨。如需辦理海外退貨，請先聯繫客服取得寄回資訊，以免包裹無法辨識。

除適用法令另有規定外，經確認可辦理的海外退貨依下列方式處理：

  1. 退款以退回商品的實付金額計算。原訂單已支付的運費不予退還，退回運費由消費者負擔。
  2. 如原訂單享有免運，且退貨非因商品錯誤、瑕疵或運送受損所致，實際寄出運費得於法令允許的範圍內自退款中扣除。
  3. 因拒收、拒付進口費用、地址或聯絡資料錯誤、逾期未領或未完成清關而退回者，退款將於商品退回並完成檢查後辦理，並扣除依法得由消費者負擔且已實際發生的寄出、退回及相關費用。
  4. 如為經確認的商品錯誤、瑕疵或運送受損，LIVING SUFFER DEPT. 將負擔合理且必要的退回及重新寄送費用。如辦理退款，將退還商品實付金額及與該商品相關、原訂單已支付的寄出運費，不適用上述費用扣除規定。

由目的地海關、物流商或其他機構直接收取的關稅、稅金及清關費並非由本店收取，通常無法由本店直接退款。如有需要，我們可提供申請退稅所需的訂單或退貨文件。如相關費用由本店於結帳時收取，或適用法令另有規定，則依結帳頁資訊及法令辦理。

海外退款將於收到退回商品次日起 15 日內完成。退款原則上以原訂單幣別退回原付款方式；實際入帳金額及時間可能受發卡銀行、付款機構、匯率或跨境交易費用影響。

聯絡方式、申訴與政策更新

如需客服協助或提出消費申訴，請來信至 livingsufferdept@gmail.com。

品牌：LIVING SUFFER DEPT.
營運公司：本原昕有限公司
統一編號：62140337

LIVING SUFFER DEPT. 可能因法令或營運需要更新本政策。重大變更將公告於網站；已成立的訂單仍適用下單時的政策及相關法令。

本政策不限制消費者依法享有的權利。

Taiwan Online Orders: Returns Within 7 Days

Under Taiwan law, customers may return an online order delivered in Taiwan within 7 days, beginning the day after delivery. Weekends and public holidays count toward the 7 days. This is a return period, not a trial period.

To request a return, we recommend emailing Customer Service within 7 days so that we can arrange a pickup or provide return instructions. You may also exercise your right of withdrawal by sending the item back within the same period. No reason is required. LIVING SUFFER DEPT. will cover the necessary return shipping cost. If you have already sent the item, please keep the shipping receipt and contact us so that we can identify the return.

Condition of Returned Items

You may try on an item only as reasonably necessary to check the fit and condition. Please return the item with all strings, tags, accessories, documents included with the order, gifts, and original packaging.

The refund may be reduced in proportion to any loss in value caused by wear beyond what was reasonably necessary for inspection, contact with water, washing, alteration, staining, odors, wear, accidental or intentional damage, or missing accessories, gifts, or packaging.

Items Not Eligible for Return

  1. For a standard Taiwan return, the customer did not exercise the return right within 7 days beginning the day after delivery by written notice, sending the item back, or another legally verifiable method. This does not apply to incorrect or defective items or items damaged during shipping.
  2. The item is a sealed personal hygiene product that has been opened, and the product page clearly stated before purchase that the 7-day right of withdrawal would not apply after opening. This exception does not apply to defective items.

Incorrect, Defective, or Damaged Items

If you receive an incorrect or defective item or an item damaged during shipping, please contact Customer Service as soon as possible. Include your order number and photos of the item and outer packaging. Once the issue is confirmed, we will arrange a return, replacement, or refund and cover reasonable and necessary return and replacement shipping costs.

Examples of defects include significant tears, large stains, and damaged zippers or other parts required for normal use. Threads that can be easily trimmed, very minor marks, reasonable color differences caused by screen settings, slightly loose buttons, and natural differences in materials or production that do not affect use are generally not considered defects. Each item will be assessed based on its actual condition.

Size or Color Exchanges Within Taiwan

Size or color exchanges must be requested within 7 days, beginning the day after delivery. One exchange is available per Taiwan order if the requested item is in stock. For exchanges due to size, color, or personal preference, the customer pays the cost of returning the original item and shipping the replacement. The amount depends on the shipping methods used.

This exchange service is offered in addition to, and does not limit, the customer’s statutory right to return an item within Taiwan’s 7-day return period.

If the requested size or color is unavailable, an exchange request submitted within 7 days may be changed to a return. The refund will be calculated under the section below.

Return and Exchange Process

Customer Service handles returns and exchanges for online orders. Retail stores cannot process them.

  1. Email Customer Service and provide your order number. For an incorrect or defective item or an item damaged during shipping, also include photos of the item and outer packaging.
  2. We will arrange a pickup or send you the return instructions and address.
  3. Return the item as instructed. Once we receive and inspect it, we will process the exchange or refund.

Refunds and Shipping Fees for Taiwan Orders

The following rules apply to Taiwan returns that are not due to an incorrect or defective item or an item damaged during shipping:

  1. Refunds are based on the amount paid for the returned items. If you return the entire order within the return period, we will also refund any original shipping charge you paid. For partial returns, the original shipping charge will not be refunded. If the order qualified for free shipping and the total value of the items you keep falls below NT$3,000 after a partial return, the original shipping charge will be deducted from the refund: NT$60 for 7-ELEVEN or NT$100 for SF Express.
  2. LIVING SUFFER DEPT. will cover the necessary return shipping cost for returns exercised within the 7-day period.

We will process the refund within 15 days, beginning the day after we receive the returned item. Refunds are normally issued to the original payment method. If that is not possible, Customer Service will contact you to arrange another method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Returns and Exchanges for International Orders

Return rights for international orders depend on the laws that apply to the order. Taiwan’s 7-day return period, Taiwan free shipping minimum, and size or color exchange service do not automatically apply to international orders. If applicable law provides additional rights, those rights will still apply.

We do not offer international exchanges for size, color, or personal preference. We generally do not accept international returns unless an item is incorrect, defective, or damaged during shipping, applicable law requires us to accept the return, or Customer Service approves the return on a case-by-case basis. Please contact Customer Service before sending anything back so that we can provide return instructions and the correct address.

Unless applicable law requires otherwise, approved international returns are handled as follows:

  1. The refund will be based on the amount paid for the returned item. The original shipping fee will not be refunded, and the customer is responsible for return shipping.
  2. If the original order qualified for free shipping and the return is not due to an incorrect or defective item or an item damaged during shipping, the actual outbound shipping cost may be deducted from the refund to the extent allowed by law.
  3. If a package is returned because it is refused, import charges are not paid, the address or contact information is incorrect, it is not collected by the deadline, or customs clearance is not completed, we will process any refund after receiving and inspecting the returned items. Actual outbound shipping, return shipping, and related costs that may lawfully be charged to the customer will be deducted from the refund.
  4. For a confirmed incorrect or defective item or an item damaged during shipping, LIVING SUFFER DEPT. will cover reasonable and necessary return and replacement shipping costs. If a refund is issued, we will refund the amount paid for the item and any original shipping charge paid in relation to that item. The deductions above will not apply.

We cannot refund duties, taxes, or customs clearance fees paid directly to customs authorities, a carrier, or another third party. If needed, we can provide order or return documents to help you request a refund from that party. Charges collected by us at checkout will be handled according to the information shown at checkout and applicable law.

International refunds will be processed within 15 days, beginning the day after we receive the returned item. Refunds are normally issued to the original payment method in the same currency used for the order. The final amount received and the time it takes to appear in your account may vary due to bank processing times, exchange rates, or international transaction fees.

Contact, Complaints, and Policy Updates

For customer service or to submit a complaint, email livingsufferdept@gmail.com.

Brand: LIVING SUFFER DEPT.
Operating company: LIVING SUFFER DEPT LTD.
Taiwan Unified Business Number: 62140337

LIVING SUFFER DEPT. may update this policy because of changes in the law or how we operate. Major changes will be posted on our website. Orders placed before an update will follow the policy and the law in effect when the order was placed.

This policy does not limit any rights provided by law.