運送政策

最後更新：2026 年 8 月 24 日
Last updated: August 24, 2026

訂單處理時間

除商品頁另有標示外，訂單將於付款完成後 1–2 個工作天內寄出。工作天為週一至週五，不含台灣國定例假日。

若商品頁另有預計出貨日期，以該日期為準。同一訂單內商品的出貨時間不同時，原則上將於所有商品備妥後一併寄出。

台灣地區配送

單筆訂單折扣後商品金額滿 NT$3,000，即享台灣地區免運優惠。免運門檻不包含運費及其他費用。

7-ELEVEN 超商取貨不付款｜台灣本島及部分離島

  • 每筆 NT$60。
  • 台灣本島：交寄後約 2–3 日送達指定門市。
  • 部分離島：交寄後約 3–5 日送達指定門市。
  • 可選擇的取貨門市以結帳頁顯示為準。

SF Express 順豐速運宅配｜台灣本島

  • 每筆 NT$100。
  • 一般地區：交寄後約 1–2 個工作天送達。
  • 偏遠地區：交寄後約 5–6 個工作天送達。
  • 可配送地址以結帳頁顯示為準。

配送時間均為預估，可能因訂單高峰、例假日、天候、交通或物流調度而延遲。

海外配送

海外運費依目的地及包裹計費重量計算，並於結帳時顯示。

SF Express 順豐速運｜香港、澳門、中國大陸

  • 香港、澳門：交寄後約 1–3 個工作天送達。
  • 中國大陸一般地區：交寄後約 1–3 個工作天送達。
  • 中國大陸偏遠地區：交寄後約 2–4 個工作天送達。

中國大陸訂單可能須提供收件人真實姓名、手機號碼、身分驗證資料或文件，以及其他清關資料。請依物流商通知儘速提交，以免延誤配送。

EMS 國際快捷｜日本、美國

  • 日本：交寄後約 2–3 個工作天送達。
  • 美國：交寄後約 4–5 個工作天送達。

海外配送時間為預估，不含海關查驗及通關時間，並可能因目的地、偏遠地區或當地物流狀況延長。如需寄送至其他國家或地區，請於下單前聯繫客服。

關稅與進口費用

除結帳頁另有標示外，海外訂單的商品價格與運費不含關稅、稅金、清關費或其他進口費用，相關費用由收件人依目的地規定負擔。

包裹如因拒收、未支付進口費用、地址或聯絡資料錯誤、逾期未領或未完成清關而退回，我們將於收到並檢查商品後辦理退款。依法可由消費者負擔的實際寄出、退回及相關費用，將自退款中扣除。

聯絡方式

品牌：LIVING SUFFER DEPT.
營運公司：本原昕有限公司
統一編號：62140337
客服信箱：livingsufferdept@gmail.com

English Version

Order Processing

Unless a different shipping date is listed on the product page, orders will be shipped within 1 to 2 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays in Taiwan.

If a different estimated shipping date is listed on a product page, that date applies. If an order includes items with different shipping dates, the entire order will generally ship once all items are ready.

Domestic Shipping (Taiwan)

Free shipping is available on Taiwan orders when the total value of the items is NT$3,000 or more after discounts. Shipping fees and other charges do not count toward the minimum.

7-ELEVEN Store Pickup (Prepaid Orders Only)

  • Shipping: NT$60 per order.
  • Taiwan main island: approximately 2 to 3 days after shipment.
  • Selected offshore islands: approximately 3 to 5 days after shipment.
  • Available pickup locations are shown at checkout.

SF Express Home Delivery (Taiwan Main Island)

  • Shipping: NT$100 per order.
  • Standard delivery areas: approximately 1 to 2 business days after shipment.
  • Remote delivery areas: approximately 5 to 6 business days after shipment.
  • Available delivery addresses are shown at checkout.

Delivery times are estimates and may be affected by peak periods, public holidays, weather, traffic, or carrier operations.

International Shipping

International shipping rates are based on the destination and chargeable package weight and are shown at checkout.

SF Express (Hong Kong, Macau, and Mainland China)

  • Hong Kong and Macau: approximately 1 to 3 business days after shipment.
  • Mainland China, standard delivery areas: approximately 1 to 3 business days after shipment.
  • Mainland China, remote delivery areas: approximately 2 to 4 business days after shipment.

Orders shipped to Mainland China may require the recipient’s full legal name, mobile number, identity verification information or documents, and other customs clearance information. Please provide any information requested by the carrier as soon as possible to avoid delays.

EMS (Japan and the United States)

  • Japan: approximately 2 to 3 business days after shipment.
  • United States: approximately 4 to 5 business days after shipment.

International delivery times are estimates and exclude customs inspection and clearance time. Delivery may take longer depending on the destination, remote-area service, or local carrier conditions. Please contact Customer Service before placing an order if your destination is not listed.

Duties and Import Charges

Unless otherwise stated at checkout, prices and shipping fees for international orders do not include import duties, taxes, customs clearance fees, or other import charges. The recipient is responsible for charges imposed under the destination’s rules.

If a package is returned because it is refused, import charges are not paid, the address or contact information is incorrect, it is not collected by the deadline, or customs clearance is not completed, we will process any refund after receiving and inspecting the returned items. Actual outbound shipping, return shipping, and related costs that may lawfully be charged to the customer will be deducted from the refund.

Contact

Brand: LIVING SUFFER DEPT.
Operating company: LIVING SUFFER DEPT LTD.
Taiwan Unified Business Number: 62140337
Customer Service: livingsufferdept@gmail.com